Know where to request help
Agree support channels, owners and priorities. Each incident records what happens, who is affected and the information needed to reproduce and resolve it.
CADT services
Support and maintenance
We handle incidents and maintain the solutions agreed with your business. Define how to request help, which systems are covered and how updates and new needs are reviewed.
Talk to CADTTHE SERVICE
What the service includes
01
Incident recording and tracking
02
Review of connections and errors
03
Updates with checks
04
Improvements and current documentation
Maintain connections and updates
Review exchange errors and changes in connected applications. Check updates before applying them and schedule work around business use.
Keep improvements moving
Assess and prioritise new requirements. Distinguish incident resolution from scope changes so you know the planned work and cost.
WITH CADT
Tell us what you need What we agree with you
The support agreement specifies covered systems, hours, response times and exclusions. Availability is agreed to suit the company’s needs.